FAQs

Frequently Asked Questions

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Why are you called “Demand Agent”?

Demand generation is a core principle of developing a successful business. It involves carrying out specific activities that attract customers and provide opportunities to share your value proposition. No business can be reach sustainable success without having strategies that generate interest and demand for its products or services.

So, we felt it was fitting to give our unique AI solutions the designation of “Demand Agent” considering this is what they do. They help customers (and other stakeholders) engage with a brand and become advocates of the value it provides.

What is an AI Demand Agent?

AI Demand Agents are customized communications solutions that replicate many customer-facing engagements in a natural, human-like way. This includes operations like making and receiving voice calls, sending SMS messages, engaging in website chat, and sending customized emails.

Each AI agent is designed to carryout specific functions such as fielding customer service calls, generating leads, answering technical support calls, scheduling customer appointments, sending reminders, and many more operations.

After being fully designed and tested, your Demand Agent will know your brand, offerings, and value proposition as well as a fully trained employee. This enables the Agent to guide current and future customers to your desired outcome.

Can Demand Agents really provide human-like communication?

Yes. Due to recent advances in generative and agentic AI, Demand Agents can provide human like engagement. In fact, our agents are more effective than traditional live support in the following ways:

Demand Agents provide true 24/7 support
Demand Agents never take breaks, don’t get sick, and don’t have to sleep
Demand Agents don’t have bad days or treat customers poorly
Demand Agents don’t have inhibitions that often create lost opportunities
Demand Agents can be disarming because customers don’t feel like they are being sold

How do Demand Agents engage with customers?

Demand Agents offer omnichannel support. This means they can operate across voice, SMS, email, web chat, and even social media.

With a Demand Agent, your customers receive superior customer and sales support 24/7. This ensures you never miss an opportunity to support your customers and maximize revenue.

In addition, you decide when a live rep begins communicating with a customer. Through your CRM or our provided Demand CRM, you choose when a handoff occurs between you and your Demand agent.

What roles can Demand Agents fill?

Demand Agents can effectively fill a number of communications roles including:

Sales Agent: Make and receive calls, send and receive SMS messages and emails, pre-qualify customers, answer questions, transfer live calls, book appointments, schedule customers for events, send calendar invites and reminders, guide potential customers to your desired action, etc. Sales Agents are perfect for cold outreach or re-engagement campaigns with lapsed customers and cold prospects.
Customer Agent: Receive customer calls and messages, answer questions, resolve concerns, provide information about your company and offerings, transfer live calls, book appointments, send calendar invites and reminders, ensure customers receive the help and support they are seeking.
Support Agent: Support Agents help address customer concerns and challenges. This can include providing level 1 technical support, troubleshooting, providing product knowledge, answering questions, and helping the customer understand resources that are available to get the most out of the product or service they have purchased from your company.
Knowledge Agent: Knowledge Agents share some of the attributes of Customer and Support Agents. In addition, they can be designed to host any body of knowledge you desire which can be made available to any audience that is relevant to your business. This includes, customers, prospects, partners, contractors, employees, distributors, etc.
Talent Acquisition Agent: It is no longer necessary for HR departments and hiring managers to conduct preliminary interviews with job applicants. Talent Agents can be designed to effortlessly call, text, or email applicants to schedule an initial interview. They can then have a human-like conversation with the applicant and ask all screener questions you normally ask. The calls are recorded and summarized into notes that can be reviewed for follow-up interviews. In addition, triggers can be programmed so that as soon as an application comes in your Talent Agent reaches out to begin the process.
HR/Internal Agent: HR Agents are designed with a knowledge base that includes company culture, policies, benefits and more. When an employee has a questions, they don’t have to ask your team. They can simply ask the HR Agent through whatever channels you feel will be most effective for your business. That can be as simple as sending an email, interacting with an HR Agent chat bot, or calling the Agent.

Is my Demand Agent limited to engaging with one customer at a time?

No. Your agent can engage with multiple customers at one time. This can include fielding multiple calls simultaneously or having a conversation over voice while responding to texts or emails from other customers.

Our customers often need more than one agent to carry out specific tasks. We’ve found that agentic AI works best when it has a single objective, like calling new leads or fielding customer calls. If we try to give a signal agent too many tasks, they tend to get confused when trying to determine what kind of customer they are talking to or the context of the engagement.

Are Demand Agents right for my business and industry?

Demand Agents are suitable for any industry with customers who interact with the business over voice, SMS, email, or chat.

In addition, Demand Agents serve a meaningful function with internal employee experience (EX) teams with roles such as new hire interviews, company policies and processes, and more.

How long does it take to design my Demand Agent?

Typically, we need 1-2 weeks to design, test, and launch your agent. This involves an iterative test/update process by both you and a member of our implementation team until we both feel the agent is ready to be launched.

How do you ensure my agent knows my business, brand, and offerings?

This is a critical part of our design process. Before your agent is ready to be tested, we build a robust knowledge base to ensure your Demand Agent is as knowledgeable about your company and offerings as your own employees.

We incorporate any content you share with us which can include documents, PDFs, decks, presentations, flyers, audio and video files. We also crawl your website and gather all of that rich content.

Once this process is finished, our customers are always surprised at how knowledgeable their agent is about their business and offerings.

Do you use my input in the design process?

Yes! Since you are the subject matter expert about your business, industry, and offerings, we need your involvement and feedback. We handle all the technical aspects related to programming, integrating, and launching your agent(s).

The design process is interactive. Initially, we work with you to gather important information about your company, industry, and offerings. We then design and test your agent. Once it meets our standards, we share the agent with you, so you and your team and test it out and provide feedback. We make adjustments and go through this iterative process as many times as is needed until you feel your agent is ready to be launched.

Can Demand Agents be integrated with my existing systems and workflows?

Yes! We can fully integrate with external CRMs, phone networks, email addresses, website tools, etc. Most technology providers understand that their customers want platforms that can easily interface with other systems. For this reason, integrating your Demand Agent with other systems is usually a straightforward process.

Can I make adjustments to my agent after it launches?

Absolutely. We provide ongoing support that allows you to make adjustments as needed to ensure your agent is fully optimized to generate the maximum benefits.

What if I don’t have a CRM or systems to manage customer engagement?

Not to worry! We also offer Demand CRM which is a complete CRM and contact center. All leads, call histories, texts, emails, etc. live here. This ensures that you are able to stay on top of every customer engagement.

Use Demand CRM is you needed or allow us to integrate with your existing CRM and systems.

What if I want to own my AI agent?

We have an option for customers who are determined to own their AI agent rather than paying for our managed service.

We will design, test, and launch your agent for you. You will then pay 50% of our consulting fee to build the agent over the first 12 months. This allows us to fine-tune your agent and make sure it is perfect before turning it over to you.

Then after 12 months, you can opt to pay the remaining 50%. We’ll then shift the agent to your own independent accounts with all of knowledge base, prompts, and customizations.

Are Demand Agents HIPAA compliant?

Yes! Our solution was built to support many different industries, including healthcare. We use a specific process when building the backend and integrations for your agent to ensure that your patients’ Personal Health Information is protected and only accessible to members of your practice.

We can provide more details about this process over a brief call.

Yes. Due to recent advances in generative and agentic AI, Demand Agents can provide human like engagement. In fact, our agents are more effective than traditional live support in the following ways:

Demand Agents provide true 24/7 support
Demand Agents never take breaks, don’t get sick, and don’t have to sleep
Demand Agents don’t have bad days or treat customers poorly
Demand Agents don’t have inhibitions that often create lost opportunities
Demand Agents can be disarming because customers don’t feel like they are being sold

Demand Agents offer omnichannel support. This means they can operate across voice, SMS, email, web chat, and even social media.

With a Demand Agent, your customers receive superior customer and sales support 24/7. This ensures you never miss an opportunity to support your customers and maximize revenue.

In addition, you decide when a live rep begins communicating with a customer. Through your CRM or our provided Demand CRM, you choose when a handoff occurs between you and your Demand agent.

Demand Agents can effectively fill a number of communications roles including:

Sales Agent: Make and receive calls, send and receive SMS messages and emails, pre-qualify customers, answer questions, transfer live calls, book appointments, schedule customers for events, send calendar invites and reminders, guide potential customers to your desired action, etc. Sales Agents are perfect for cold outreach or re-engagement campaigns with lapsed customers and cold prospects.
Customer Agent: Receive customer calls and messages, answer questions, resolve concerns, provide information about your company and offerings, transfer live calls, book appointments, send calendar invites and reminders, ensure customers receive the help and support they are seeking.
Support Agent: Support Agents help address customer concerns and challenges. This can include providing level 1 technical support, troubleshooting, providing product knowledge, answering questions, and helping the customer understand resources that are available to get the most out of the product or service they have purchased from your company.
Knowledge Agent: Knowledge Agents share some of the attributes of Customer and Support Agents. In addition, they can be designed to host any body of knowledge you desire which can be made available to any audience that is relevant to your business. This includes, customers, prospects, partners, contractors, employees, distributors, etc.
Talent Acquisition Agent: It is no longer necessary for HR departments and hiring managers to conduct preliminary interviews with job applicants. Talent Agents can be designed to effortlessly call, text, or email applicants to schedule an initial interview. They can then have a human-like conversation with the applicant and ask all screener questions you normally ask. The calls are recorded and summarized into notes that can be reviewed for follow-up interviews. In addition, triggers can be programmed so that as soon as an application comes in your Talent Agent reaches out to begin the process.
HR/Internal Agent: HR Agents are designed with a knowledge base that includes company culture, policies, benefits and more. When an employee has a questions, they don’t have to ask your team. They can simply ask the HR Agent through whatever channels you feel will be most effective for your business. That can be as simple as sending an email, interacting with an HR Agent chat bot, or calling the Agent.