Privacy Policy

At Demand Agent, LLC (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our users, including businesses and their customers who interact with our AI communications agents (“Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [www.demandagent.ai] and our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information to provide and improve our AI communications agents, which enable businesses to automate customer interactions via voice, text, and other channels. The types of information we collect include:

a. Information You Provide

  • Business Information: When you sign up for our Services, we collect details such as your company name, contact person’s name, email address, billing information, and business address.
  • User Content: Data you input into our platform, such as call scripts, customer data for AI interactions, or integration settings (e.g., CRM or calendar connections).
  • Communications: Information from emails, support tickets, or other interactions with our team.

b. Information Collected Automatically

  • Usage Data: Details about how you interact with our website and Services, including IP address, browser type, device information, pages visited, and time spent on our platform.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze performance, and deliver personalized content. You can manage cookie preferences via your browser settings or our cookie consent tool.
  • AI Interaction Data: Metadata from AI agent interactions (e.g., call duration, response times), excluding sensitive customer content unless explicitly authorized.

c. Information from Third Parties

  • Integrations: Data from connected platforms (e.g., CRM systems, calendars, or payment processors) to enable seamless functionality.
  • Analytics Providers: Aggregated data from tools like Google Analytics to understand user behavior and improve our Services.

2. How We Use Your Information

We use your information to deliver, maintain, and enhance our AI communications agents, including:

  • Providing Services: To set up and manage your account, deploy AI agents, and process transactions.
  • Personalization: To tailor AI responses, user interfaces, and recommendations based on your business needs.
  • Analytics and Improvement: To analyze usage patterns, troubleshoot issues, and develop new features.
  • Communications: To send service updates, respond to inquiries, and deliver marketing messages (with your consent, where required).
  • Compliance and Security: To comply with legal obligations, protect against fraud, and ensure the security of our platform.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With trusted U.S.-based third-party vendors (e.g., cloud hosting, payment processors, analytics tools) who assist in delivering our Services, bound by strict confidentiality agreements.
  • Business Integrations: With platforms you authorize (e.g., CRM or calendar tools) to enable AI agent functionality.
  • Legal Obligations: When required by law, court order, or government authority (e.g., to comply with subpoenas or tax regulations in the United States).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you and safeguards for your data.
  • Aggregated Data: Non-identifiable, aggregated data may be shared for industry analysis or marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest using AES-256 standards.
  • Access Controls: Strict access policies limit data access to authorized personnel only.
  • Regular Audits: Ongoing security assessments to identify and mitigate risks.

Despite these measures, no online platform is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Compliance with U.S. Regulations

We comply with applicable U.S. data protection laws, including:

  • California Consumer Privacy Act (CCPA): California residents have rights to access, delete, or opt out of data sales (we do not sell data). Contact us to exercise these rights.
  • Health Insurance Portability and Accountability Act (HIPAA): For healthcare clients, we offer a Business Associate Agreement (BAA) to ensure compliance when handling Protected Health Information (PHI). Contact us at [info@demandagent.ai] to sign a BAA.

6. Your Data Rights

As a U.S. user, you may have the following rights regarding your personal information, depending on your state:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications or limit data processing (e.g., cookies).

To exercise these rights, contact us at [info@demandagent.ai] or use the self-service tools in your account dashboard. We will respond within 45 days, as required by CCPA, or sooner where possible.

7. Third-Party Links and Integrations

Our website and Services may link to third-party platforms (e.g., CRM providers, payment gateways) based in the United States. These third parties have their own privacy policies, and we are not responsible for their practices. Review their policies before sharing data.

8. Data Retention

We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. For example:

  • Account data is kept while your account is active and for up to 7 years post-termination for tax purposes.
  • AI interaction metadata is retained for 12 months for analytics, unless you request deletion.
  • You can request data deletion at any time, subject to legal requirements.

9. Children’s Privacy

Our Services are designed for businesses and are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via email or a website notice at least 30 days before significant changes take effect. Continued use of our Services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at info@demandagent.ai

Scroll to Top